Refund policy

Return Policy 

PB Sox has a 30-day return policy (some exceptions apply), which means returns must be initiated within 30 days from your date of shipment or in-store purchase. To be eligible for a return, items must be in the same condition that you received them: unworn, unwashed, with tags, and in the original packaging. 

To start a return or exchange, email Mason@pbsox.com. You can exchange for a new item or return for a refund (some exceptions apply). Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please notify us immediately (and within the 30-day return policy) if you receive the wrong item or an item is defective or damaged upon receipt. Damaged items are considered received in damaged condition or have a manufacturing defect. Items damaged through normal wear and tear are not considered defective. Still have questions? Reach out to us at mason@pbsox.com 

Exchanges

Email Mason@pbsox.com This is the fastest way to ensure you get what you want. You’ll receive an email with new tracking confirmation as soon as your new order ships.

 

Refunds

Once we receive your return, we will review the item(s) and if approved, we will process the refund on your original payment method within 10 business days. We will email you when the refund is issued. Please remember, once your refund is issued, it may take up to 10 additional days to be processed and reflect on your account. If you opted for store credit, you’ll receive an email with a digital gift card to use towards your next purchase.

If you have any additional questions about returns, exchanges or refunds, please reach out to Mason@pbsox.com